Azul | Mexican Food + Tequila Bar

DINE AT YOUR OWN RISK‼️ Pros: They accommodated our party of 10. The food was delicious and was served in a timely manner. Our bill for 4 people was $63. CONS: The service was shockingly HORRENDOUS. I bought an horchata drink for my 12 year old daughters. Not realizing that the table was extremely wobbly and unstable; their friend got up using the table to help herself up...and the table tipped. The horchata spilled. No broken glass. We started to clean it up ourselves. But Jenny, the supervisor on staff, was visibly not happy about having to clean it up. Then, when we kindly asked for a replacement horchata drink, she absolutely refused to give us one. My husband pleaded kindly for a replacement. Her response: "Our policy is no refills. It's not our fault you spilled the drink." My husband said: "Please, the table was unstable, and it tipped. We'd like to give your restaurant a good review." She staunchedly refused. Then I kindly pleaded with her. I said: "Please, this is our first time here. The food is delicious, we would like to come back again. Please give us a replacement horchata." Again, she refused, saying: "It's not our fault your daughter spilled her drink. We don't give refills." I calmly and kindly said: "This isn't a refill, it's a replacement. It's not our fault that your table is wobbly. It was an honest accident." Jenny offered to give us a soda as replacement. I kindly said: "We bought an horchata, please provide an equivalent, my daughters don't drink soda." She was so aggravated and so annoyed. Jenny begrudgingly gave us an horchata replacement. If she could have thrown it at us, she would have. She was absolutely flaming livid. I've been to hundreds, if not thousands of restaurants in my lifetime; all over the world and all over the US. Never once have I ever been refused a replacement drink if it was accidentally spilled. Especially if the table was extremely wobbly. To the Azul owner, manager, supervisor, & staff: "Why risk and sacrifice a lifetime of business and endless referrals, for one $3 drink? Before we left the restaurant, we tried to make nice with Jenny, the supervisor. Our group of friends said goodbye & good night. We tried to thank her. One family gave her an additional $5 tip in addition to their original tip. Nope. Jenny was not having it. Jenny was extremely rude, her face was scowled, she didn't even look up to acknowledge us. Our bill was $63, plus tip. Our friends bill was $48 plus tip, plus extra $5 tip. Our other friend's bill was $62 with $15 tip. We gave them $173 worth of business plus generous tips. Jenny could not find it in her heart, based on customer service, return business and human kindness...to give 2 twelve year old little girls, a replacement horchata. We will NEVER come back. And we will NEVER recommend this place to our friends and family.

Niece took me to Azul for lunch and it was a success. Tasty shrimp tacos and sopes and a huge portion of nachos. They were all very delicious. Guy at the counter was very friendly and had a great big smile. The people dinning there were very friendly as well. They have a huge wall of different liquor and I was very tempted. Maybe next time. Yes I would go again.

Passing through Sacramento and I was hungry for some Mexican food and I found Azul's nearby my location. Stopped in for an early dinner and ordered the Sopes platter (3 Sopes) it didn't come with rice or beans so I took it as is, and I also ordered a cup of Tortilla soup. The tortilla soup came out pretty quick, I also was given a bag of tortilla chips and two salsa cups. The soup was average, leaned more on the sweet tomatoe side opposed to a chipotle or adobo spicy side. It has avocado slices, cubed queso and tortilla strips inside of it. The red salsa was very mild and tomatoey, while the green was a bit spicy and had a nice taste to it. Finally my Sopes came out and they were pretty small compared to your average sope, but had a fair amount of meat, lettuce, avocado and crema on them. I had two Pastor and one Carnitas and both meats were seasoned and cooked well. They were small though so they went down more like finger foods than a full meal. Overall not bad but not great. I'd eat there again if I wasn't very hungry but most likely next time I'm in town I'll try another place to satisfy my appetite.

While visiting downtown Sac I was looking for food walking distance from my hotel. The location isn’t to big, they have self seating and live music. A performer played guitar and sang while we eat. I have asada and carnitas tacos. The asada was good. The carnitas were a little tougher than I am used to. I had a strawberry margarita on the rocks. It was great. You order at the counter and pay when you order.